Your preview does not look right
If the haircut is wrong, the image does not look like you, or something else changed unexpectedly, use the feedback beside that preview. For help resolving the problem, email support with the approximate creation time and a description of what went wrong. Please do not attach your photo. We will check the result and explain the next step; you do not need to buy another pack to report a problem.
Get help with a previewYour report
Open your pack and use Ask about your plan for AI explanations of the existing recommendations. Replies stay with your plan.
Open your AI planPhoto and generation help
Before generation, you can replace your front photo. If a preview fails, refresh your account and check its status before trying again. Failed generations release their reserved credits; interrupted attempts can take longer to recover. Do not purchase again to resolve an error. If it remains stuck, contact support with the time and error message, without attaching your photo.
See how it worksBilling and refunds
Open Billing, refunds and privacy in your account to request a refund within 30 days of purchase. If you cannot sign in, email support@facefluent.com from the address on your order with your order email in the message. No pack renews.
Go to your accountRequest a refund by email
Email us within 30 days of purchase and include the email address used for the order. We reply to confirm and process eligible refunds to the original payment method.
Email a refund requestPrivacy and access
Your account contains the deletion request. For a privacy issue or trouble accessing your account, contact support@facefluent.com.
Email support